Writer at large. Passionate editor.

Hello! 👋

Editorial Direction

“Good business relationships come from the right attitude and the right tools. Zendesk helps with the tools. Relate helps with the attitude."

Relate was a sub-branded editorial site tied to Zendesk’s flagship user conference. I wrote extensively for this publication before becoming editor. Relate was a top-funnel, product-agnostic digital publication that aimed simply at helping CX professionals build better connections with their customers and colleagues. We took a journalistic approach, explored relevant topics in the business world, and served to nurture existing customers and drive prospects deeper into the funnel.

I write many things for tech companies, but I also like to write for fun.

I love contributing to local publications. (I’d also love to write for a few household names — 👋 The New Yorker! Just putting that out into the universe. 🤞)

Much of what I write professionally is ghostwritten, so I’m happy to provide additional samples upon request. Here are just a few things I’ve penned, for work or otherwise:

Yelp: Yelp’s Top 100 Restaurants 2024 (#61-70)

Zendesk: Customer service agents finally get the recognition they deserve

Zendesk, licensed by Hershey’s: Design a Strategy for Seamless Omnichannel Support

Zendesk: Could an empathy meeting help you see with new eyes?

Zendesk: Harness the power of parenting at work

Zendesk: Working moms need a new F-word: flexibility

Zendesk: Radical candor: Be a better boss by saying exactly what you think

Zendesk: Be more persuasive by presenting like a creative

The Bold Italic: What To Do If You Can’t Afford Health Insurance

The Bold Italic: What Would You Do To Keep Your Apartment?

The Bold Italic: What To Do in Lake Tahoe

KQED Pop: Will Detroit Join San Francisco’s Gentrification Club?