Writer and editor at large.

Creating brand content that is engaging, entertaining, and educational.

Relate digital magazine

“Good business relationships come from the right attitude and the right tools. Zendesk helps with the tools. Relate helps with the attitude."

Relate was a sub-branded editorial site tied to Zendesk’s flagship user conference. I wrote extensively for Relate before becoming editor, overseeing all aspects of ideation, publishing, and social media.

Our digital publication focused on top-funnel, product-agnostic content aimed to help CX professionals build better connections with customers and colleagues. We took a journalistic approach, explored relevant and timely topics affecting businesses, created onsite activations at live events, and ultimately served to nurture existing customers while driving prospects deeper into the funnel.

BRANDS I’VE WORKED WITH & FOR

Airtable

• Yahoo!

• Zendesk

• GoFundMe

• GitHub

• Nava Benefits

• Teal Health

• Neo4j

• Braze

• LivePerson

• Salesforce

• Yelp

• Airtable • Yahoo! • Zendesk • GoFundMe • GitHub • Nava Benefits • Teal Health • Neo4j • Braze • LivePerson • Salesforce • Yelp •

I write or edit many things for tech companies, but I also enjoy writing for fun and have a soft spot for local publications. (Though I’d also love to write for a few household names… 👋 The New Yorker! … Just gonna put that out into the universe. 🤞) Much of my work is product-focused, but I’ve also had fortunate opportunities to advocate for broader workplace values.

Please contact me for additional samples, as most of my recent work is ghostwritten and owned by the client. Otherwise, here are a few things I’ve penned over the years:

Yelp: Yelp’s Top 100 Restaurants 2024 (#61-70)

Zendesk: Customer service agents finally get the recognition they deserve

Zendesk, licensed by Hershey’s: Design a Strategy for Seamless Omnichannel Support

Zendesk: Could an empathy meeting help you see with new eyes?

Zendesk: Harness the power of parenting at work

Zendesk: Working moms need a new F-word: flexibility

Zendesk: Radical candor: Be a better boss by saying exactly what you think

Zendesk: Be more persuasive by presenting like a creative

The Bold Italic: What To Do If You Can’t Afford Health Insurance

The Bold Italic: What Would You Do To Keep Your Apartment?

The Bold Italic: What To Do in Lake Tahoe

KQED Pop: Will Detroit Join San Francisco’s Gentrification Club?